Production, Delivery & Refund Policy

Production, Delivery & Refund Information

Production is the time to create your personalised item before it ships. Shipping is the courier’s delivery time after dispatch. Faster tracked shipping may be available at checkout and affects delivery only, not production.

Production Time: All items are custom-made within 5 business days of order confirmation.

Shipping: Standard UK delivery takes 2–4 working days after dispatch. Faster tracked options (including next-day in some UK areas) may be available at checkout. (Faster shipping shortens delivery time only — production time remains the same.)

Returns: As items are personalised, they are non-refundable unless damaged or incorrect. Contact us within 72 hours if there’s an issue.

Overview

Production Time

Each item is custom-made from scratch to your exact specifications. We aim to produce and dispatch all orders within 5 business days from the date your order is confirmed. During busy seasonal periods, production may take slightly longer, but we’ll keep you informed every step of the way.

Shipping

Once your order is complete, it will be sent via a fully tracked delivery service:

UK delivery: Estimated 2–4 working days after dispatch
International delivery: Not available currently

At checkout, you may be able to choose quicker tracked shipping with certain providers (including next-day delivery in some UK areas) for an additional cost. Please note this only reduces shipping time, not the production time.

Delivery times are in addition to the production time. External factors such as weather, postal delays, or customs clearance may occasionally extend these estimates.

Custom Orders & Returns

Because all products are personalised, orders are non-refundable and non-returnable unless the item arrives damaged or with an error caused by us. If this happens, please contact us within 72 hours of receiving your order so we can arrange a replacement at no extra cost.

Delivery Inspection

Please check your order upon arrival. If there is visible damage to the packaging or item, report it to the courier at the time of delivery and contact us promptly.

FAQ’s

Production FAQ’s

How long will it take to make my order?

All our products are made from scratch and personalised to your specifications. Production typically takes up to 5 business days from the time your order is confirmed.

Can you make my order faster?

At the moment, we don’t offer an express production service. However, you can choose a faster shipping option at checkout to shorten the delivery time after your item is ready.

Will I receive a proof before production starts?

For certain designs, we may send you a digital proof for approval before production. We recommend checking your email promptly to avoid delays.

Delivery FAQ’s

How long does delivery take?

Standard UK delivery takes 2–4 working days after your order has been dispatched.
**International delivery is not currently offered**

Do you offer next-day delivery?

Some UK addresses may be eligible for next-day tracked delivery once your order is completed. You can select this option at checkout for an additional cost. Please note: This does not speed up production time.

Can I track my order?

Yes, once your order is dispatched, we’ll email you a tracking link so you can follow its progress.

Refunds & Returns

Can I return or exchange my order?

No, because all our products are personalised, we unfortunately cannot accept returns or exchanges unless the item is faulty or incorrect due to our error.

What should I do if my order is damaged or wrong?

Please contact us within 72 hours of receiving your order, with photos of the product and packaging. We’ll review the issue and arrange a replacement at no extra cost if the fault is ours.

What if I made a mistake in my order details?

If you realise you’ve made an error, contact us immediately. We can only make changes if production has not yet started. Once work begins, we cannot amend or cancel personalised items.

Production, Delivery & Refund Information

Production is the time to create your personalised item before it ships. Shipping is the courier’s delivery time after dispatch. Faster tracked shipping may be available at checkout and affects delivery only, not production.

Overview

Production Time

Shipping

Custom Orders & Returns

Delivery Inspection

FAQ’s

Production FAQ’s

Delivery FAQ’s

Refunds & Returns

Need more help?

About Us

QUICK LINKS

Discover

Help

Production, Delivery & Refund Information Production is the time to create your personalised item before it ships. Shipping is the courier’s delivery time after dispatch. Faster tracked shipping may be available at checkout and affects delivery only, not production.

Overview

Production Time

Shipping

Custom Orders & Returns

Delivery Inspection

FAQ’s

Production FAQ’s

Delivery FAQ’s

Refunds & Returns

Need more help?

About Us

QUICK LINKS

Discover

Help

Follow Us

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Production, Delivery & Refund Information

Production is the time to create your personalised item before it ships. Shipping is the courier’s delivery time after dispatch. Faster tracked shipping may be available at checkout and affects delivery only, not production.